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Dispatcher & Customer Service Manager Position

West Palm Beach Plumbing & Air Conditioning Company

Call (561) 708-4989 for Job Opening Inquiries

Hi-Tech Plumbing & Air in West Palm Beach, Florida is looking to grow again! We are currently accepting applications for Dispatchers & Customer Service Managers. The role of this company position is organizing the schedules for service technicians each day and acting as a dispatcher for technicians for new and finished service calls.

Responsibilities of a dispatcher and customer service manager include:

  • Being the first person callers talk to about service inquiries and warranties.
  • Turning customer statements into actionable information about the issue and how we can fix it.
  • Schedule our service technician jobs throughout the day and dispatch them accordingly.
  • Manage all records and lists of part orders, pending and received.
  • Regularly discuss current and upcoming appointments with other service managers.
  • Responding to customer complaints and responding to them appropriately.
  • Create new job quotes and send to requesting clients.
  • Assist with in-office tasks as needed.
  • Using computer software to optimize organization.

The objectives of this position are:

  • Overseeing all customer service representatives to ensure top workspace efficiency.
  • Organizing our scheduling board so dispatching and technician work is optimized.
  • Increasing sales by managing outbound calls and coming up with new ideas to generate leads.

The greatest candidates for this job title will meet the following prerequisites and have the following skills:

  • Two years of dispatch experience, preferably working with plumbing, HVAC, and home service industries.
  • Impressive ability to schedule and organize your own time and that of others.
  • Highly skilled in computer use — such as Microsoft Word, Outlook, and Excel — as well as email and phone communication.
  • Capable of adapting to and working in a high stress environment without immediate supervision.
  • Valid Florida driver’s license with clean driving record.
  • Passes drug and background checks.

Benefits of joining our team as a dispatcher and customer service manager include:

  • $20.00 to $25.00 hourly wage, depending on experience
  • Full-time employment
  • Healthcare, dental, and life insurance package options

Do you think you would be a good addition to our team of West Palm Beach plumbers and air conditioning professionals? We would love to hear from you and find out! Call (561) 708-4989 to talk to inquire about our dispatcher and customer service manager position openings today.

Our Customers Are Our Top Priority
See What They Have to Say

  • I'd highly recommend you guys to anyone. Thank you

    “The techs that came out today to snake my house were top notch, very friendly and made sure everything was running smoothly. I'd highly recommend you guys to anyone. Thank you”

    Robery W.

  • Carlos & Abe were outstanding clean & efficient

    “Thanks to hi-tech i got a new complete Trane AC system - with digital t-stat. I felt the house humid before with old system & now it cools so much quicker & efficiently. Great professional staff”

    J.M.

  • Great service - especially in an emergency

    “Great service. Very prompt and always responsive. Have used them for everything from leaky toilet, new water heater, to busted water main. They always make it right.”

    Andrew W.

  • Prompt,courteous and professional!

    “I called at 8:30am: technician here at 9:15, job completed before noon. All work done very professionally. Very pleased. Would even be better if they offered a senior discount.”

    David R

  • Tony was awesome! Jonathon worked so hard in the pouring rain.

    “I was amazed how quickly Jonathon arrived after I called. We had a water line leak. The water was leaking at a rate of 1 gallon per minute. I was so grateful that they came in less then 1/2 hour on a Friday afternoon and repaired the line.”

    Mary Jane W.